March 2026
London
· Testing and learning, sharing and reapplying
· To D2C or not to D2C?
· What’s loyalty got to do with it?
· What is coming next in F&B eCommerce?
· Employing an in-house customer CDP to segment and activate your target audience
· Stitching together multiple 1P data sources to create rich customer profiles and get a single view of the customer
· Tracking your customers across devices and across browsers to fully understand the impact of your marketing initiatives
· How to identify in-market and high value customers within your data
· How to intelligently price and markdown products to increase margins
· How to optimise availability across your end-to-end supply chain
· Providing best in class eCommerce experiences without the fear of taking it too far
· Exploring areas where applied AI fits into eCommerce operations
· Discussing how real-time modifications to the customer experience set organisations apart
Implementing a smart payments strategy to:
· Fully leverage the opportunities of social shopping
· Get a foothold in the marketplace hype
· Give your customers more personalisation, optionality and ease of use
· Effectively deal with online fraud