Digital Food & Beverage 2025

4-5 March 2025

QEII Centre, London

Steven Sevilla Tapia

Digital Business Leader, P&G Healthcare Procter & Gamble

Day 2 | 5th March

12:20 PM Case Study Interactive: How AI-Based Conversational Commerce Can Create More Engaging & Personalised Interactions with Your B2C and B2B Customers & Drive Loyalty

  • Building a 24/7 one-stop-shop to eliminate wait times and improve your CX 
  • Using chatbots to offer tailored recommendations that drive customer satisfaction, and suggest complementary products or upgrades to increase average order value 
  • Transitioning from design thinking to AI solutions to create new GTMs based on consumers' pain points and needs 

Check out the incredible speaker line-up to see who will be joining Steven.

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